Last Updated: September 16, 2026

Our Return Window

We accept returns for 30 calendar days from the date of receipt. This policy applies to all orders, regardless of the reason for return. You do not need to provide a reason to initiate a return.

Return Conditions

To be eligible for a return, items must be:

  • Unused and in the same condition in which you received them
  • Returned with the original packaging

Items that have been used, washed, altered, or damaged after delivery are not eligible for a full refund. If you are unsure whether your item meets the return conditions, contact us before shipping it back.

Return Shipping

Return shipping is free of charge for customers in both the United States and Canada. We do not charge restocking fees. To initiate a return, contact us at info@carolinalinensoffer.com and we will provide a prepaid return label.

Return Address

Returns should be sent to:

Carolinalinensoffer
282 Snowfields Run
Lake Mary, FL 32746
United States

Refund Processing

Once your returned item is received at our facility, we will inspect it and process your refund within 1–2 business days. The refund will be issued to the original payment method. Please allow 7–10 business days for the refund to appear on your statement, depending on your bank or card issuer.

If the returned item does not meet the return conditions described above, we will contact you before processing the refund to discuss the situation.

Exchanges

We do not currently offer direct exchanges. If you wish to receive a different item, please return the original item for a refund and place a new order.

Damaged or Incorrect Items

If you receive an item that is damaged in transit or different from what you ordered, contact us at info@carolinalinensoffer.com within 30 days of receipt. We will arrange a replacement or a full refund at no additional cost to you.

Contact

For return or refund questions:

  • Email: info@carolinalinensoffer.com
  • Phone: +1 407-491-2221
  • Hours: Monday–Friday, 9:00 AM–6:00 PM Central Time